Guest Service Agent - Holiday Inn Toronto Yorkdale - Toronto, ON

JOB OVERVIEW:

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

DUTIES AND RESPONSIBILITIES:

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.


• Checks guests out of the hotel; processes customer payments according to established policies and procedures.


• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.


• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.


• Books guest reservations or coordinates with reservation center.


• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.


• Issues, controls and releases guest safe-deposit boxes.


• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.


• Provides a professional image at all times through appearance and dress.


• Follows company policies and procedures.

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Note: Other duties as assigned by supervisor or management

Qualifications and Requirements:

Education/ Experience:

• High School diploma or equivalent required


• University Degree/College Diploma in the Hospitality field would be an asset


• Guest service experience/hotel experience preferred. Certification and/or License Requirement:


• None RequiredSkills:

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• Strong interpersonal skills and communication skills.


• Multi-tasking abilities


• Problem solving skills


• Computer/Typing skills


• Knowledge of city including local restaurants and attractions.


• Strong bilingual (English/French) communication skills would be an asset.


• Other:

• Will be required to work evenings, weekends, and/or holidays.

Job Type: Part-time