Entry Advisor - George Brown College - Toronto, ON

• Responds to inquiries and concerns by phone, in person and through email to a diverse population of clients; providing guidance and direction for applicants requiring assistance accessing the College system services, remediation, bridging and Second Career programming; provides information about program choices; provides support at key times of the academic cycle, including start-up.
  


• Collaborates with Admissions/Schools or departmental offices/community agencies to locate and contact applicants and students requiring assistance in order to become Entry Advising clients.
  


• Investigates ways and means to facilitate the needs of applicants/students, under-prepared individuals, Second Career applicants and immigrants seeking admission to post-secondary education opportunities and the workforce.
  


• Delivers college advising services and acts as team member of the Ontario referral hub to advising clients through the Canadian Immigrant Integration Program.
  


• Screens and evaluates applicant experiences to determine the need and eligibility for programs and College services such as academic upgrading and/or Prior Learning Assessment Recognition (PLAR); discusses credentials and opportunities for recognizing and gaining credit for previous learning; facilitates the first step of the PLAR process on behalf of the College.
  


• Participates in the development and delivery of workshops and information sessions aimed at assisting entry advising clients.
  


• Assists in College’s participation in the TRIEC Mentoring Partnership, as called upon.
  


• Keeps up-to-date records, files, and database entries on clients and advising activities.
  


• Creates and generates reports from the advising database for review and tracking, and to inform institutional decision making regarding serving the College community now, and in the future.
  


• Collaborates with, and responds to the needs of all College schools and departments dealing with under-prepared college applicants, internationally trained immigrants (ITIs), and other clients needing College advising services.
  


• Participates in community events and provides information; acts as point of contact to support key community initiatives on behalf of the College.
  


• Conducts ongoing research to enrich the understanding of community profiles and the needs of the client population, as well as, the programming required to tailor and meet the needs of applicants, students and potential students.
  


• Assists and facilitates in the development and distribution of information on how to access the College through participation in marketing events and information fairs.
  


• Guides others by orienting new employees on advising protocols and procedures.
  


• Performs other related duties as assigned.
  

Qualifications

• Three year diploma or degree from a recognized post-secondary institution in Counselling, Social Work/Services, Community Advising, or equivalent combination of training and experience.
  


• Minimum three years of practical experience in a demanding service environment with experience advising prospective post-secondary, ESL, and upgrading students/applicants and immigrants in an educational or community setting.
  


• Excellent Microsoft Office skills and well-developed experience with a client database; PowerPoint and student information system (Banner) preferred.
  


• Excellent communication skills in order to accurately relay complex information to a wide variety of clients; excellent interpersonal and rapport building skills to support/create optimal client outcomes for clients in distress.
  


• Ability to solve problems and provide excellent customer service under tight-deadlines with challenging clients.
  


• Ability to work independently with minimal guidance and supervision.
  


• Highly developed organizational skills, ability to multi-task, set priorities, and perform well under pressure.
  


• Ability to work in an environment where diversity of people and situations are encountered.
  

Hours of Work: Monday to Friday 9am – 5pm

Interview process may consist of a practical skills component.

The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.