Senior Technical Support Analyst - OPTrust - Toronto, ON

Responsibilities:

• Provide technical expertise in the implementation and administration of computer and network technology and telephone systems.
  


• Ensure proper installation of computers and peripherals which could include but are not limited to collaboration tools, tablets, telephone equipment, network printers and scanners.
  


• Escalate hardware, software and application issues to the appropriate tier 2 specialist and/vendor as required, after comprehensive initial triage using OPTrust’s ticketing system.
  


• Troubleshoot computer, telephone and network problems; using diagnostics software or other testing methods to identify problems and take corrective action.
  


• Support business processes, recommending increased efficiency through the use of software; setting up applications.
  


• Available to work overtime as required, supporting business operations for the organization, including providing regular weekend on-call support.
  

Requirements:

• Undergraduate degree/diploma and evidence of progressive development in an IT discipline
  


• 2 to 3 years of related experience preferably in financial/pension/investment services environment.
  


• Comprehensive knowledge of personal computers, laptops and peripherals such as printers, PDA’s and scanners to provide evaluation, implementation, maintenance and troubleshooting services to OPTrust.
  


• Proficiency in the Microsoft Office suite of products and other software to provide first tier.
  


• Understanding of a Microsoft Windows Active Directory environment.
  


• Strong background in a Citrix environment is preferred.
  


• MCSE and A+ certificate is an asset
  


• ITIL V3 foundations certificate preferred.
  


• Great networking, relationship building and influencing skills.
  


• Strong written and verbal communication skills – ability to communicate ideas in both technical and user friendly language.
  

OPTrust is an equal opportunity employer and welcomes applications from all interested parties. Please submit your application to Human Resources at careers@optrust.com by August 9, 2016.

OPTrust is compliant with the Accessibility for Ontarians with Disabilities Act (AODA). Please advise us should you require accommodation with the recruitment process.