Customer Service Coordinator - Dyson - Toronto, ON

Market Overview
Dyson Canada opened in 2006 with 10 employees and two vacuum

models. Within two months it had secured

the number one market share. There are now over 100 people selling vacuums,

fans, heaters, air purifiers and hand dryers coast to coast. We think big,

pushing into uncharted territory and strategizing new category expansions for

the coming years.

Based in downtown Toronto, our Head Office borders the

financial and theatre districts, surrounded by some of Canada’s most inspiring

urban engineering. From our open-plan office to social get-togethers,

everything is designed to build the team spirit and hunger that drives our

success. Outside Toronto, our sales representatives and demonstrators bring

Dyson technology to our consumers in their home provinces – from the Atlantic

to British Columbia.

Function Overview
Our Customer

Service team epitomises Dyson’s problem-solving ethos. Driven to turn Dyson owners

into passionate Dyson advocates, our team makes each experience rewarding.

Doing it well requires in-depth knowledge and a genuine passion for Dyson

technology. So we never miss an opportunity to talk about Dyson’s latest

machines – and frequently sell products as well as solve problems. From letters

and emails, to calls, online and social media, our team is constantly evolving

to give better service.

Accountabilities

• Manage all daily communication
  
  with our Independent Repair Centres (IRCs) across Canada
  


• Review, analyse and approve all
  
  claims submitted by the IRCs, including investigating any discrepancies.
  


• Act as the primary liaison between
  
  our Contact Centre in Aurora, IL, Toronto Office, Dyson Repair Workshop and the
  
  IRCs
  


• Maintain a close relationship with
  
  both the Aurora Contact Centre and Stericycle French calls provider
  


• Report and analyze customer care
  
  metrics, flagging any areas of concern
  


• Support the Director of Direct
  
  Business with any projects and ad-hoc requests
  


• Process direct sales product refund requests in SAP
  


• Manage postal product
  
  registrations and customer mail
  


• Participate in fraud check
  
  investigations, alongside finance and supply chain teams
  


• Assist with direct orders
  
  troubleshooting in SAP
  

Skills
If you enjoy

a broad range of responsibilities, working with a driven team of professionals

hungry for success – this role is for you!

On our end,

we are looking for a dynamic, enthusiastic and collaborative professional who –

• Has some post-secondary education, ideally with a
  
  concentration in Business Administration, Marketing or Commerce
  


• Has 2+ years’ experience in an administrative role,
  
  ideally within a call-centre setting
  


• Is able to demonstrate analytical skills, along with an
  
  ability to work independently
  


• Is resourceful, energetic with a can-do attitude and an
  
  eye for the detail
  


• Is able to demonstrate strong written and verbal
  
  communication skills, along with good phone etiquette
  


• Has good knowledge of MS Office applications,
  
  specifically Excel, Outlook and Word
  

Benefits Overview
Dyson Canada monitors the market to ensure competitive

salaries, vacation and retirement savings contributions. Beyond that, you’ll

enjoy profit-related bonuses, life insurance, and family health and dental

benefits. But financial incentives are just one of the rewards of a Dyson

career. Professional growth, leadership development and new opportunities

abound, driven by regular coaching and learning. And with a vibrant culture,

the latest devices and a relaxed dress code reflecting our creative engineering

spirit, it’s an exciting team environment geared to fuelling and realizing

ambition.

Dyson Canada is committed to fostering an inclusive and

accessible environment that reflects the diversity of the community in which we

live. If requested, we will provide reasonable accommodation during the

recruitment process for persons with disabilities.