Field Service Manager - Loma Systems - Toronto, ON

• Responsible for the delivery of efficient field support to our customers in assigned territory.


• Travels efficiently to customer site and provides validation service, commissioning and emergency repair field

support on Metal Detector, Checkweigher or X-Ray inspection equipment.

• Follows Loma procedure guides and processes diligently.


• Maintain first time fix and field response time customer satisfaction rate at the target rate.


• Verify that machines are operating at peak efficiency by proper calibration and testing.


• Commission and test machines using certified test procedures, perform preventative maintenance and

emergency service at customer sites.

• Conduct on-site training along with communicating with the support staff on technical related issues.


• Holds meetings with customers, including scope and exit meetings.


• Working in a team environment, technician is responsible for coordinating communication between the field

and the internal support staff.

• Responsible for timely and accurate documenting and reporting of all service related activities.


• Provide timely feedback to Engineering Department on equipment reliability and design.


• Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.


• Maintain all company property, including lap top, cell phones, safety equipment and tools in good working

condition.

• Exercise safe working practices and procedures at all times.


• Conduct training with customer’s personnel to ensure proper operation of equipment.


• Attend refresher training classes and/or technician meetings with other aftermarket team members as

required.

• Participate in the rotation of weekend on-call duties and after-hours phone support.


• As needed, fill-in for technical phone support during personnel vacations and other time off work.


• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that

are essentially related to their duties.

Requirements

• Minimum 5 years previous experience in field customer service work. Experience in or familiarity with Field

Service operations is a must.

• Experience in diagnosing, troubleshooting and repairing electro-mechanical equipment in the field.


• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.


• Must be able to interpret schematic and electrical diagrams.


• Ability to manage a dynamic service schedule in a manner that results in timely service for customers.


• Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter.


• Possess soldering techniques with experience soldering circuit boards and electronic components.


• Ability to work independently, with little supervision and manage difficult and high pressure customer

situations.

• High level of proficiency with Microsoft Office.


• Must be able to travel extensively up to 95% of the time.


• Must be able to lift up to 50 lbs. on a regular, daily basis.


• Good communication and organizational skills required.


• Must have a valid driver’s license and a valid passport.

Package

• Competitive Salary.


• Excellent Benefits.

To apply, please send your resume and a cover letter to careers_us@loma.com and include the job code FSETN2016

in the subject line. If you need an accommodation to apply for this position due to a disability, please contact

kat.lach@loma.com.