On Call - Member Services Attendant - Hospitality Services - Toronto, ON

Institute Overview
Established in 1890, the RCMI is a private members organization renowned for its military library, museum and social programs. With our recent redevelopment we have expanded our hotel suites, dining & conference facilities and have added a fitness centre. As an employee of the RCMI we offer you flexible hours, a complimentary meal plan and a welcoming and supportive environment. The RCMI is conveniently located next to St. Patrick Subway station in downtown Toronto.

Position Summary
The RCMI is seeking a warm and enthusiastic individual to take on the role of Member Services Attendant on an on-call basis. The individual ensures that members and guests are properly and efficiently greeted and assists in the smooth operation of the Front Desk Area. As an ambassador of the RCMI, this person must project a polished and professional image.

• Acts as an information centre for all and is knowledgeable of all events, departments, programs, and reservation details pertaining to bedrooms


• Register members and guests, assign rooms and record sales of sundries using Jonas


• Responsible for member and staff security, assisting in emergency situations and challenging unfamiliar persons entering the building


• Coordinate deliveries with departments and assist in moving them from loading dock as efficiently as possible, utilizing porter as needed


• Work with Accounts office to maintain sound financial order of the front desk


• Responsible for member and staff security, assisting in emergency situations and challenging unfamiliar persons entering the building

Job Requirements

• Previous Front Desk, Concierge or Switchboard experience in a hotel or private club an asset


• At least 1 year of customer service experience in the hospitality environment preferred


• Excellent communication (both verbal and written) and organizational skills


• Capable of taking positive and independent action


• High level knowledge of computers and some cash handling experience mandatory


• Ability to be flexible and accommodating with changing working hours (weekends/shift work)

Job Type: Casual

Required experience:

• Customer Service: 1 year


• Clerical: 1 year


• Communication: 1 year


• Cash Handling: 1 year