Business Process Lead - Ontario Teachers' Pension Plan - Toronto, ON

DUTIES AND RESPONSIBILITIES:

Defines and implements process improvement initiatives for assigned strategic initiatives

• Leads process change at Teachers’ through the use of data driven methodology rooted in Lean principles
  


• Leads initiative planning, design and implementation (e.g., identifies initiative objectives, scope, critical success factors, process flow design, work plans)
  


• Ensures compliance with the Teachers’ Pension Act, policies and procedures and other relevant legislation
  


• Defines, measures, reports on and monitors performance metrics (for initiative purposes and also for on-going business process purposes)
  


• Proactively troubleshoots challenges (e.g., performance gaps), risks and issues
  


• Creates / maintains critical supporting process documentation (e.g., process flow design, SIPOC, RACI, stakeholder plans)
  


• Communicates process performance within Member Services; engages Sr. Leaders where appropriate for decision making and/or escalation
  


• Thinks outside the box; leverages extensive business knowledge and identifies the appropriate times to bring forward innovative ideas and solutions
  


• Creates an environment that encourages colleagues to develop and express ideas and opinions
  

Leads day-to-day improvement initiatives that result in positive business results and coach business partners

• Engages with Member Services partners to understand key departmental challenges, opportunities and collaborate on next steps
  


• Works with business partners/sponsors to define and deliver ad hoc improvement initiatives
  


• Coaches business partners on the use of continuous improvement methodology and tools
  

• Challenges the status quo by identifying what initiatives to stop / start / continue
  


• Regularly communicates and documents status and outcomes to impacted individuals
  


• Ensures sustainability / process ownership for initiatives and provides product support
  


• Trains on the use of process improvement methodology and techniques
  

Supports Teachers’ strategy at varying levels of involvement

• Participate in activities that support Teachers’ and Member Services’ vision, mission, principles, values, roadmap
  


• Work in accordance with departmental strategies
  


• Helps to deliver greater value-add by driving deliverables related to business process management strategy
  

Job Requirements

• University degree plus 5 years related business experience in a process centric role
  


• Certified Green Belt strongly recommended; detailed knowledge and experience with continuous improvement methodology and tools (e.g., Lean, Business Process Management, Six Sigma, or equivalent)
  


• Pension industry experience is preferred; excellent knowledge and understanding of the Teachers’ Pension Act, policies and procedures and other relevant legislation
  


• Broad understanding of current technologies, techniques and tools pertaining to the analysis, design, development, testing and deployment of solutions
  


• Must have very strong proficiency in Microsoft Excel, Visio, PowerPoint
  


• Strong proficiency in workflow management systems (Camunda), and other analytical tools (SAS, SQL) a definite asset.
  

Application to be submitted by:

Aug 15, 2016

Accommodations due to a disability or medical need are available on request for candidates taking part in the recruitment process.