Bilingual Customer Service Representative - MedicAlert Foundation Canada - Toronto, ON

Job Title: Bilingual Customer Service Representative
Job Type: Part-Time Contract
Location: Toronto, ON
Job Posting #: 08-2016

Company Information:
MedicAlert Foundation Canada (MAFCA) is the largest membership-based registered charity in Canada and has been the provider of emergency medical information services to more than one million Canadians for 50 years. MedicAlert is supported by a unique 24/7 emergency hotline service staffed with medical professionals ready to provide information and recognize conflicting treatments and medications that could put an individual’s care at risk.

The Foundation’s services include electronic health records, a state-of-the-art secure database, and a 24-hour emergency hotline for EMS personnel and customized identification products.

Job Overview:
Canadian MedicAlert is currently seeking a professional and experienced Bilingual Customer Service Representative on a contract basis to join our organization for an exciting new career. Our ideal candidates will have integrity, intelligence, and enthusiasm .

Key Responsibilities:

• Answer calls professionally


• Respond to customer inquiries


• Handle and resolve customer complaints


• Provide customers with product and service information


• Enter customer information


• Process orders, forms and applications


• Identify and escalate priority issues


• Route calls to appropriate resource


• Follow up customer calls where necessary

Qualifications:

• Excellent spoken and written English and French


• Minimum high school diploma


• At least 2 years of sales/call centre experience


• At least 2 years of customer service experience


• Proficient in relevant computer applications


• Strong data entry/keyboarding skills

Preferred skills/competencies:

• Positive energetic upbeat attitude and entrepreneurial spirit


• Strong organizational skills, and must be a motivated self starter


• Ability to think independently and creatively


• Exceptional verbal, written, and interpersonal skills


• Ability to develop strong customer loyalties


• Eagerness to generate and follow up leads in a professional environment


• Must be pleasant on the phone and have experience handling difficult customers


• Charity organization/not-for-profit experience preferred

Hourly rate : to be based on experience

To Apply:
If you are interested in this role and meet the qualifications, please apply by clicking Apply Now.

Should you require accommodation for a disability during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact us at 416-696-0142×1236. We respectfully thank all applicants for their interest however only those candidates selected for an interview will be contacted. Thank you for your interest in MedicAlert Foundation Canada.