Call Centre Agent - Empire AR Management Inc - Toronto, ON

2 Full Time Call Centre Agents 12:30pm -9pm

2 Full Time Call Centre agent(s) required for West End call centre. You will have the opportunity to grow as you learn new skill sets that will enable you to handle a variety of customer support areas and grow in your career. Join our team and experience an environment that fosters and encourages innovation and a commitment to creating exceptional customer experiences. In this role, you will:

• Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact.


• Work with other call centre agents


• Follow up with customers to identify and support their needs


• Process routine clerical transactions in between calls

Job Requirements

• High school diploma or equivalent required


• Excellent communication skills, both verbal and written;


• Bilingual language skills (Spanish is preferred)


• Previous experience in a call centre or customer service environment is an asset


• Flexibility to work a variety of shifts, including evenings and weekends, as required


• A passion for providing exceptional customer service


• Strong organizational and multi-tasking skills


• Attention to detail


• Ability to work in a team oriented environment


• Proficient PC and keyboarding skills (Word, Excel, eMail)

Job Type: Full-time

Required experience:

• 1 year experience: 1 year