Film Permit Coordinator - Amendment - City of Toronto - Toronto, ON

To act as the City representative and liaise with the film industry, City staff, businesses and residents in order to ensure City of Toronto policies are adhered to when coordinating and issuing permits for film production.

Major Responsibilities:

• Performs specialized administrative tasks, including the preparation of documents, investigations, research, calculations and reconciliation of charges, control and co-ordination of permits, and also assesses charges and conducts cash transactions for meter charges, damage deposits, and staff charges.
  


• Monitors the workload and incoming projects as a team, ensuring the smooth flow of work in the office and compliance with appropriate regulations, guidelines, statutes and local issues and the accuracy of the data entered into the system.
  


• Identifies computer system needs and enhancements, liaises with Manager and IT support staff and/or consultants to ensure system upgrades.
  


• Develops operational procedures, maintain manuals and trains new staff.
  


• Ensures and checks the preparation and processing of documents in accordance with appropriate policies guidelines, by-laws and legislation. Informs and guides film production staff regarding issues related to the Film Guidelines, Code of Conduct and City policies etc.
  


• Represents the Toronto Film and Television Office and the City at confidential pre-production meetings, production site meetings, and site visits with clients and staff of City, Agencies, Boards, and Commissions.
  


• Responds to and resolves complaints and enquiries from the public and maintains a directory of issues and complaints identifying “hot spots” and implementing moratoriums and use restrictions.
  


• Receives, clarifies needs and assesses requests for film permits to ascertain whether the request complies with City policy and guidelines. Collaboratively determines changes as needed and ensures the distribution of the requests to appropriate City officials, the public, Councillors and the police; issues/signs filming permits in accordance with Chapter 459 of the Toronto Municipal Code.
  


• Resolves logistical problems regarding filming requests including speaking with the local Councillor, civic officials, residents, business owners and police. Notifies the appropriate officials in the case of non-compliance.
  


• Attends on-site location and community meetings. Conducts site visits to monitor the use and suitability of locations for filming.
  


• Coordinates any required site preparation including utility upgrades and policing and clean-up ensuring both readiness for filming and the return to the original condition.
  

Key Qualifications:

You must also have:

• Excellent interpersonal skills with the ability to communicate effectively both verbally and in writing, in person and over the phone, with internal and external clients and stakeholders.
  


• Quality customer service delivery while addressing the needs of multiple stakeholders and addressing community issues in the delivery of that service.
  


• Ability to work with minimal supervision, organize one’s own work and set/adjust priorities in a fast paced environment.
  


• Knowledge of cash handling procedures and financial systems.
  


• Ability to attend to detail, understand policies and procedures and make recommendations to improve processes.
  


• Ability to multi-task and problem solve within a time constrained environment.
  


• Demonstrated and excellent geographical knowledge of the City of Toronto.
  

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy , a request for accommodation will be accepted as part of the City’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.