Hoofbeats Stand Attendant II (Front Line / Cashier) - Woodbine Entertainment Group - Toronto, ON

PURSUE YOUR POTENTIAL & BEGIN YOUR EXCITING FUTURE WITH US TODAY!

Woodbine Entertainment Group is seeking a customer service oriented individual to join our Gaming Hospitality team at Woodbine Racetrack. This position will be responsible for the preparation, sale and exceptional service of food and beverages, as well as other operational and inventory tasks related. Success in this role will be demonstrated through your friendly demeanor, knowledgeable direction and ability to WOW Every Guest!

Own it!

In this role, your responsibilities may include but are not limited to:

Customer Service:
• Provide prompt, friendly and courteous service to customer at all times

• Provide and offer information re: products options, ingredients, specials and preparation times

• Address all customer product and service needs, requests and concerns promptly

• Consistently maintain and replenish supplies in service areas

• Demonstrate cleanliness as highest priority by ensuring service areas are kept clean at all times – correct deviations to WEG standard

• Train and assist new personnel in delivering optimal service, food preparation and presentation

• Comply with clean and complete WEG uniform requirements at all times

• Consistently uphold and demonstrate safety rules and standards as designated by Hospitality Department

• Adhere to Smart Serve and Alcohol and Gaming Commission regulations

Food Preparation:
• Prepare , serve and sell hot and cold food items which include but are not limited to cold sandwiches, hot dogs, hot snacks, baked goods and portioning and preparing salad items according to WEG standards

• Prepare and serve hot and cold beverages which include but are not limited to coffee, tea, alcoholic and non-alcoholic beverages

• Consistently maintain supplies and inventory to meet service levels

• Keep work areas clean and organized

Operations:
• Pick up, count and verify floats on a daily basis

• Complete all tasks as assigned on prep, usage and cleaning sheets

• Assist in counting opening inventories and verify all new supplies are received

• Wash, sanitize and store small wares in designated location

• Clean and sanitize all counters, condiment tables and equipment at end of shift

• Store all supplies in a secured area

• Prepare and count deposits and reconcile variances at completion of shift

• Assist in counting closing inventories and completing waste sheets

• Complete and submit all required closing round documentation

• Set up service areas, condiment tables and check equipment-ensure all areas are cleaned and sanitized-correct and deviations to WEG standard

• Lead by example, to exhibit, encourage and motivate WEG’s Values and Beliefs

Qualifications:
Be All In!

We are seeking talented individuals with:
• Proven ability to deal professionally and courteously with customers

• Through understanding of methods and machinery, techniques and sanitation practices involved with preparation and service of concession food and alcoholic beverages

• Working knowledge of cash register and tendering procedures

• Proven accuracy in performing basic mathematical calculations

• Ability to communicate effectively in English (oral and written)

• Basis knowledge of alcoholic beverages

• Working knowledge of Safe Food Handling Procedures and Health and Safety Practices an asset

• Responsible for obtaining and maintaining Smart Serve certification

This is a part-time, hourly, unionized position based out of Woodbine Racetrack. The hours of work will vary and will include days, evenings, weekends and holidays. We will be committed to offering you an employment experience for a company that values its people and strives to continue to create and support winning horse racing experiences for everyone!

So what’s the first step to your exciting new career with WEG?

We are accepting online applications and welcome all qualified people interested in this opportunity. While we appreciate and value all applicants, only those who will be selected to interview will be contacted.

Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.

If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEG’s recruitment, selection and or/assessment process used to ensure you have access to a fair and equitable process.