Co-Manager - Fairview Mall - La Senza - Toronto, ON

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Co-managers drive personal sales and SPAH performance by supporting the Store Manager in demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities:

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
  


• Assign Customer Sales Lead (CSL) segments and working shifts to sales leadership team
  


• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
  


• Manage and resolve customer relations issues
  


• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines.
  


• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
  


• Lead and delegate, as appropriate, the execution of all company initiatives
  


• Promote and create a positive work environment, and effectively resolve associate relations issues
  


• Support management of the payroll budget, target wage rate and other controllable expenses
  


• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
  


• Follow standard operating procedures, including damages, transfers and other compliance-related items
  


• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
  


• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
  


• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
  


• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
  


• Support and reinforce all activities related to providing a safe working environment
  


• Ensure that housekeeping and maintenance of store is executed properly
  


• Lead with professionalism and behaviors guided by the company values
  

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
  


• Ability to effectively delegate, follow up and communicate with all levels of the organization
  


• Ability to assess talent, coach, develop and manage performance
  


• Business acumen with strong strategic and analytical skills
  


• Previous management or supervisory experience
  


• Schedule flexibility to include evenings and weekends
  


• Ability to manage complex and competing priorities through time management and organizational skills
  


• Professional demeanor that reinforces brand and company standards
  

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email aoda@lb.com if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.