Sales Associate - Dufferin - Bath & Body Works - Toronto, ON

The role of the Selling Associate supports and contributes to store productivity and profitability through customer service excellence, a consistent brand experience and the ability to build emotional connection, and loyalty, with the customer.

Key business metrics the Selling Associate should influence:
Sales percent achievement to Target and LY

Conversion

ADS (average dollar sale)

Consistent personal SPH above store average (specific SPH target to be determined)

Role and Responsibilities:
Models the Total Customer Experience in all customer interactions

Consistently offers a Product Demo and shares a personal testimony as well as name exchange while building emotional connection

Exhibits a high level of activity, passion and energy, while providing an expert level of product knowledge

Able to transition customers to alternative fragrances and categories in order to build her personal and home fragrance wardrobe

Demonstrates the ability to assist multiple customers through breakaways & audience selling during peak times

Takes initiative to elevate personal knowledge of all product categories in current and future merchandise and maintains awareness of store promotions, pricing and special events

Actively utilizes all available selling tools including Product Guides, SWAT tools, Theme Materials and Associate basics

Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options (SWAT)

Considering the confidential and sensitive nature of every element of this position, it is imperative that confidentiality is maintained at all times, and that company information not be discussed outside of the store

Qualifications

Meets defined availability criteria

Driven to exceed personal and store results through selling and service

Demonstrates the ability to build relationships though listening, asking questions and relating to the customer

Strong communication, organization and multi-tasking abilities

Proven track record of sales and service from previous experience

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email aoda@lb.com if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.