Bilingual Customer Care Representative 2016

At Essendant Inc., it is our intention to be the fastest and most convenient solution for workplace essentials. To do this, we need exceptionally talented, bright, innovative and driven employees. If you would like to be part of the team that helps unlock the potential of our customer-partners and those they serve, this is your chance to be involved. Essendant Inc. is a leading national wholesale distributor of workplace essentials, with consolidated net sales of $5.3 billion. Essendant stocks a broad assortment of over 160,000 products, including technology products, traditional office products, office furniture, janitorial and breakroom supplies, industrial supplies, and automotive aftermarket tools and equipment.

At this time, the position requires bilingual skills (French/English)

Primary Purpose

This position is responsible for providing excellent customer service and related support to Essendant customers.

Major Responsibilities

▪ Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests.

▪ Researches product and order information for customers. Documents all customer interaction on orders and enquiries on electronic call logs.

▪ Carry out order entry process on all inbound customer orders.

▪ Troubleshoots customer issues and handles complaints.

▪ Works with large reports dealing with backorders, non stocks, drop ships, etc

▪ Collaborates with other Essendant departments to ensure that customers receive excellent service at all touch points.

▪ Understands and demonstrates Essendant’s Core Values.

▪ Performs other duties as assigned.

▪ Backfill other support roles as needed.

Skills/Knowledge Required

▪ Excellent communication skills.

▪ Demonstrated interpersonal skills.

▪ Excellent customer service skills.

▪ Demonstrated problem-solving abilities.

▪ Attention to detail.

▪ Data entry and computer skills.

▪ Proficient with Excel, Outlook and Word software.

▪ Strong work ethic.

▪ Excellent attendance record.

Education and Experience

▪ High School Diploma or GED required.

▪ Prior customer service/industry experience preferred.

Physical Requirements

▪ Hand-eye coordination to effectively operate a computer and ten-key calculator.

▪ Specific vision abilities: close vision, distance vision, peripheral vision, depth perception, and adjust focus.

▪ Ability to speak clearly and listen (hearing). Bilingual if required.

▪ Ability to sit for extended periods of time at a work station.

▪ Ability to reach with arms and hands.

▪ Proper lifting technique; ability to lift up to 30 pounds.

Hourly pay + benefits