Operations Supervisor - DHL - Brampton, ON

The Supervisor provides “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions.

Duties and Responsibilities:

· Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.

· Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.

· Responsible for Undeliverable Department

· Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.

· Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB reports, on hands, load quality, arrival/departure).

· Ensures successful implementation & continued application of scanning technology.

· Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.

· Ensures sufficient staff resources, materials and supplies on hand at all times.

· Ensures warehouse is organized and set up for next shift.

· Maintains equipment, in safe, efficient operating condition at all times.

· Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.

· Ensures Owner/Operators have qualified and trained relief drivers.

· Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager, Employee Relations & Service Centre Manager re: final responses.

· Establishes/maintains a proactive security program to safeguard the company’s physical assets.

· Implements & follows up on Customer Service solutions as determined by Sales resource team.

· Identifies/tracks/adjusts operation to meet route service (SQI) standards by auditing & measuring productivity (KPI).

· Reroutes/guides operations as necessary to meet operation changes & emergencies.

· Updates shift supervisors and operations and sales management on issues as required.

· Addresses Customer complaints and escalated items in a professional, expedient manner

· Performs other assignments (i.e., assists Service Centre Manager) as required.

Minimum Qualifications:

· Excellent interpersonal skills.

· Proven communication skills – written & oral

· Demonstrated leadership, analysis & problem solving skills.

· PC skills (Word processing & spreadsheet).

· Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.

· Demonstrated drive, initiative & flexibility to ensure task completion.

· Demonstrated time management & organization skills.

· College or University designation in an appropriate discipline.

· Manage multiple activities/deadlines.

· Demonstrated leadership skills.

· Demonstrated ability to be assertive.

· Must take Transport of Dangerous Goods & WHMIS training courses.

Preferred Qualifications:

· 3 years’ warehouse/on road operations experience in courier industry.

· Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.

· Prior working experience with quality/process improvement initiatives.

Facts and Figures

Division

EXP – Canada

Employment Type

Permanent Full-Time

Business Unit

DHL Express Canada

Contract Type

Location

Brampton

Working Hours

Job Type

Warehousing, Package Handling & Distribution

Shift Requirement

Day time only

Career Level

Senior Professionals

Relocation Offered

None

Responsible for

11-50

Travel Required

No Business Travel

Reports to

Travel Extent

None

Target Hire Date

6/27/2016

Work Permit Required

Yes