Premium Support Specialist Max/Maya/MotionBuilder - Autodesk - Toronto, ON

Job Title :
Premium Support Specialist – Maya/Max/MotionBuilder

Description :
As a member of Autodesk’s Premium Support & Services (PSS) division, the Premium Support Specialist will deliver high quality, effective and proactive services to Premium Media & Entertainment customers. A Premium Support Specialist provides preventative and reactive support to our customers and internal staff, resolves and documents technical issues, and reports product enhancements to our Product Development teams. The successful applicant will be a highly motivated individual who demonstrations exceptional communication skills, an aptitude for self-learning, and problem-solving proficiency.

Essential duties and responsibilities :
External Responsibilities with Premium Customers:
Identify opportunities to facilitate adoption of Autodesk software and services at Premium Customers.

Handle support requests from Premium Customers in your area of expertise to ensure timely and complete resolution.

Create and present proactive content to Premium Customers to provide them operational efficiencies and/or prevent disruptive events.

Internal Responsibilities:
Ensure correct prioritization, visibility and resolution of technical escalations to the Product Development teams.

Readiness and Training: provide readiness training to internal teams and Premium Customers; ensure stakeholders are ready to adopt new technologies.

Requirements:
Advanced knowledge of Media & Entertainment industry needs, pipelines and workflows.

Bachelor’s degree or equivalent experience in Industrial Design or Computer Science.

5+ years of experience in related field.

Expert knowledge of Autodesk Maya.

Additional knowledge of Autodesk 3ds Max, Autodesk MotionBuilder, Autodesk Stingray, Shotgun and Arnold preferred.

Shell scripting or programming skills are an advantage.

Knowledge of object-oriented design and programming concepts a plus.

Experience troubleshooting software and hardware problems.

Comprehensive knowledge of Linux and Microsoft Windows environments.

Excellent verbal and written communication skills; ability to convey complex technical details coherently.

Strong customer service skills including phone etiquette and conflict resolution.

Strong troubleshooting and analytical skills.

Ability to present technical information to a live or virtual audience.

Must be decisive, self-motivated and proactive, possessing strong desire to learn.

Willingness to follow defined policies and procedures.

Excellent team player enjoying supporting and interacting with other members of a shared responsibility team.

Ability to set priorities of various assignments and meet deadlines with little or no supervision.

Ability to occasionally travel and meet onsite with customers.

Fluency in English required.

Primary Location :
Toronto, Ontario (Canada)