Call Center Agent - Brampton - Humanify360 - Brampton, ON
Call Centre Agents answer phone calls and emails from customers and initiate calls to schedule and confirm appointments in both English. In addition, their duties include regular communication follow-ups to existing customers, as well as the management of specific communication campaigns.
MAIN DUTIES AND RESPONSIBILITIES :
• Answer emails and phone calls from customers who have demonstrated an interest in the company’s products;
• Communicate with customers by phone or email to provide information, promote business opportunities and/or to book and confirm appointments;
• Assist customers during their navigation on the website;
• Chat online with customers surfing on the company’s website;
• Provide information on and actively promote motor vehicles or promotions;
• Enter the result of each communication into the CRM software and perform necessary follow-ups;
• Make sure a high level of customer satisfaction is always maintained;
• Build trust and maintain a solid business relationship with customers;
• Provide proactive communication with each customer after conclusion of sale:
• Find opportunities for renewal and for new business through multiple contacts with the dealers’ customers;
• Take part in team meetings, workshops and individual development sessions;
• Perform any other assigned task.
Requirements
:
• Perfect spoken and written English
• Can handle heavy phone contact (minimum 40 – 60 calls per day),
• Quick learner with no fear of challenge, driven & determined,
• Ability to work multiple software applications,
• Professional work ethic, responsible, vested interest in dealership success,
• Excellent written and oral communication skills
• Previous call center experience is an asset.
• Outgoing, positive, ‘smile’ on phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails and campaigning,
This is a full-time, permanent 40 hour per week position. Start date: ASAP. Small call-centre with a nice team and work environment located on Queen St E. Working hours are on rotation with the rest of the team, and can occur between 8:30am-9:00pm from Monday-Friday, 8:30am-5:00pm on Saturdays and Sundays.
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