Languages
Bilingual
Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year . Credentials (certificates, licences, memberships, courses, etc.)
A+ Certification . Experience
2 years to less than 3 years . Work Setting
Help desk . Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties . Security and Safety
Criminal record check . Own Tools/Equipment
Cellular phone . Transportation/Travel Information
Own transportation; Own vehicle; Valid driver’s licence; Travel expenses paid by employer . Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines . Computer and Technology Knowledge
TCP/IP; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Intranet; Servers; Security software; Mail server software; Communication software; MS Office; Wireless networks; Desktop applications . Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized .
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original job » Apply Now Indeed will send your application to careers@8it.ca.
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