Scheduling Position

Secheduling Position:

The Scheduler is responsible for the effective deployment of company personnel while maintaining corporate standards with respect to schedule demands, client requirements and personnel availability and performance.

Duties and Responsibilities:

•Utilize scheduling software to prepare and maintain project schedules.

•Prior to project start, create and revise preliminary master schedules and proposal for Operations detailing the sequence of all work to be performed to ensure schedule is realistic.

•Create and revise preliminary master schedules for employees detailing the sequence of all security work to be performed as per clients’ needs and requests.

•Maintain master schedule for each project and identify and record the impact of work performed according to the schedule.

•Efficient and effective execution of all employees schedules: prepare and plan employee schedules based on clients’ needs, employees’ availability and employees’ qualifications.

•Ensure employees have received specific on-site training by a qualified and capable employee; coordinate employees’ on-site training by phone and email confirmations.

•Follow all communication procedures for assigning shift(s); (regular and revised schedules)

•Monitor schedules to determine impact on master schedule, formulate actions to correct scheduling problems, conflicts, shift changes and notes. Incorporate resource and cost data into schedules as required.

•Fill open shifts on a daily basis with a primary focus on master schedule.

•Analyze projects; have continuous knowledge on site schedule progress and requirements in order to anticipate demand. This requires daily communication with the CSM, Operations team to keep projects running on schedule and on budget.

•Required to provide an update on site and employee on an as needed basis.

•Assist CSM Operations monitor progress and identify areas of concern related to schedule on selected high risk projects (for instance projects in the construction division)

•Proactively identify problems or conflicts in the project schedule and assist the CSM or Client contact in effectively managing a resolution.

•Schedule and plan all incoming client orders (including but not limited to holiday coverage, party coverage, additional requests, cancellations etc) in the most efficient manner and within the expected customer service level agreements regarding completion targets.

•Respond and resolve to schedule issues and matters addressed by clients, Operations and CSM’s.

Education and Experience:

•Minimum Requirements: High school diploma or equivalent required and 3 -5 years experience of field security work. Previous scheduling experience in personnel scheduling and a college diploma/university degree in either Law & Security Administration or Business Management is preferred.

Job Knowledge and Abilities:

•Ability to work well as a member of a team.

•Ability to communicate effectively both verbally and in writing.

•Excellent organizational skills and the ability to multi- task in a faced paced environment.

•Extensive knowledge of MS Office applications and scheduling software applications.

•Extensive knowledge of standard business practices within the security industry and applicable Occupational Health and Safety Regulations.

Specific Essential Skills:

•Understanding of rotational shifts and site schedules.

•Excellent written and verbal communications skills.

•Excellent customer service skills, interpersonal and conflict resolution skills.

•Be alert and attentive at all times.

•Strong analytical, planning and problem solving skills. Good math skills.

•Strong organization, coordination and time management skills. Must be able to work independently.

•Ability to use sound judgment and maintain confidentiality when necessary.

•Ability to adapt to changing workloads and requirements. Able to work under pressure, in a fast-paced work environment with strict deadlines.

•Ability to build relationships with managers and employees with a focus on tact, diplomacy and conflict management. Must have a positive attitude.

•Can manage multiple priorities or projects simultaneously and keep them progressing to completion.

•Knowledge of Ontario’s employment standards Act- rules and regulations that affect scheduling procedures, knowledge of OCH&S Act

•Knowledge of computer system and use of programs. Basic level of proficiency in Windows programs and Microsoft office programs (Word and Excel)