Crew Accommodation Manager - Toronto - Air Canada - Toronto, ON

Reporting to the Manager Crew Accommodation and Transportation, this position will manage crew (pilot and flight attendant) hotel and ground transportation administration including planning, site visits, hotel selection process and quality management.

• Conduct site visits to evaluate accommodation and transportation alternatives with teams that include union representatives (pilots and flight attendants) and representative(s) from 3rd party hotel sourcing supplier(s)
  
  • Become the subject matter expert on accommodation and transportation requirements
    
  
  
  • Develop and maintain processes as selection criteria changes and evolves
    
  
  
  • Propose recommendations and solutions based on site visits as defined by manager
    
  
  
  • Participate in stakeholder meetings and action approved recommendations
    
  
  


• Propose policy changes and protocols for approval by direct manager
  


• Analyze and monitor category spend. Identify root cause of issues and recommend solutions
  


• Develop automation of the Pilot and Flight Attendant hotel accommodation and ground transportation requirements, usage, and cost
  


• Collaborate with Crew Resources teams regarding hotel usage and future requirements
  


• Establish new hotel & ground transportation reports to conduct qualitative and quantitative analysis
  


• Manage vendor quality assurance issues, including complaints/comments about hotel or transportation services. Work with 3rd party vendor to address significant hotel quality issues
  


• Monitor feedback from crew members regarding hotel and ground transportation issues. Follow-up as required
  


• Conduct hotel quality and performance audits
  


• Manage logs and reports on hotel quality and complaint resolution
  


• Conduct special analyses as required by the Crew Administration team
  


• Prepare and distribute required hotel reports and assure the timely and accurate reporting on hotel analysis and data trends
  


• Assist Crew Scheduling with day-of-operations issues related to crew hotels and transportation, especially for irregular operations
  

Qualifications

• University degree in business or related field, an asset
  


• Excellent communication skills (oral and written)
  


• Well-developed interpersonal skills
  


• Strong analytical and problem solving skills
  


• Full proficiency with Microsoft Office software (Word, Excel, and PowerPoint)
  


• Ability to multi-task, work under pressure, meet tight deadlines, and accommodate changing priorities
  


• High degree of professionalism and discretion is essential
  


• Flexibility with work hours and ability to travel extensively
  


• Previous experience working with collective agreements, in particular the Air Canada/ACPA Collective Agreement and/or Air Canada/CUPE (Airline division/Air Canada Component) Collective Agreement, an asset
  


• Crew Resources and/or Hotel Management experience, an asset
  

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Job

:

System Operations Control

Primary Location

:

CA-ON-TORONTO

Schedule

:

Full-time

Job Posting Start Date & Job Posting End Date:

:

Jun 28, 2016, 1:52:31 PM

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Jul 12, 2016, 10:59:00 PM