General Manager - Nadège Patisserie - Toronto, ON

POSITION TITLE: General Manager

Nadège Patisserie is boutique bakery and retailer that combines the art of French pastry with fresh, modern panache. With four locations in Toronto and an online e-Boutique, we offer a selection of delightful seasonal cakes and vibrant treats that are available to order in-store or online.

POSITION SUMMARY:
The General Manager is responsible for controlling inventory and monitors all operational processes and expenses to ensure the company achieves the highest level of profitability without compromising customer service.

LOCATION: Toronto

POSITION DUTIES/ACCOUNTABILITIES:

• Develop and manage an operating budget for the Operations department annually with clear goals and KPI’s to ensure profitability growth. Includes controlling all costs associated with the operations of the organization;


• Meet financial goals, including sales targets as well as budgeting, cost-control measures, and inventory control;


• Collaborate with Human Resources to: recruit, interview, effectively manage people, motivate staff, and conduct performance appraisals and disciplinary action when required;


• Create staff schedules and monitor day-to-day shifts to minimize payroll costs;


• Interact with customers to ensure guest satisfaction and build relationships with guests while providing exceptional customer service;


• Manage and lead the daily activities of the Operations team (various locations);


• Oversee all floor operations ensuring adherence to policies and procedures;


• Prepare and implement operating procedures to maximize efficiency;


• Ensure restaurant cleanliness and safety for guests and staff;


• Lead employees to provide the highest quality standards, a guest experience that is outstanding, and service that is memorable;


• Lead and manage key store integration projects to ensure that they are on schedule, deliverables are met and adjustments are made in accordance with business needs;


• Drive flawless execution of corporate initiatives to ensure resources are used effectively in all operational processes and areas;


• Evaluate, analyze and monitor the departmental activities to ensure the team is meeting objectives and goals;


• Recommend work measures to improve productivity;


• Conduct weekly meetings to review activity reports and determine if there are any high-frequency issues that can be managed through training programs or equipment modification;


• Drive business development by providing leadership, direction and input on all business decisions related to the department;


• Timely execution of corporate & local marketing programs;


• Participate in tradeshows and special events – become a brand ambassador;


• Resolve escalated customer issues and complaints to ensure customer satisfaction; and


• Manage all store location inventories and establish a benchmark level that minimizes investment without affecting customer service.

POSITION QUALIFICATIONS:

• Diploma in Hospitality Management, Operations Management or Business Management


• A minimum of 5 years Management experience within the Retail and Hospitality industry


• Exceptionally high service standards with the ability to build a strong and cohesive team based on a foundation of uncompromised standards and achieve goals


• Substantial experience in managing, coaching and leading a team of 10 or more employees


• Demonstrated understanding of the inventory control process, ordering, reconciliations, etc.


• Experience managing a budget and demonstrated ability to budget, cost cut, and consistently stay within targets to control such costs as labour


• Experience performing restaurant opening and closing duties


• Experience handling cash and ability to train a team in policy and procedures around cash inflow and outflow


• Knowledge or experience in marketing and business development strategy


• Experience with restaurant start-ups and professional practice developing, training and motivating a new team would be an asset


• Strong computer skills including a high proficiency with MS Office Suite and the ability to learn new software


• Strong organizational and time-management skills with a proven ability to work independently to achieve goals and objectives


• Willingness to travel, valid driver’s license, use of vehicle is required


• Must be available to work evenings, weekends, and flexible to be on-call at all times as required

APPLICATION INSTRUCTIONS: If you feel that this opportunity with Nadège Patisserie may be a great fit for you please respond to this post, listing the position title in the subject line, and attach your resume for review.

APPLICATION CLOSING DATE: Position will remain open until a suitable candidate is found.

For more information on Nadège Patisserie please visit our website at: http://www.nadege-patisserie.com

We thank all applicants for their interest in this position; however, only those who most closely match Nadège Patisserie’s requirements will be contacted.

All information submitted to Nadège Patisserie will be reviewed by Salopek & Associates Ltd. and remains in strict confidence.

This job description is intended as a summary of the primary responsibilities and qualification for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

In accordance with The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Nadège Patisserie will provide reasonable accommodation, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.