Shift Manager - RBC - Toronto, ON

Provides leadership and direction to numerous platforms and environments within the Global Operations Command Centre. The team operates 24/7 365 days a year supporting production, development and disaster recovery environments for our businesses. This includes RBC’s Network, Distributed Systems, Midrange Systems and Mainframe platforms. Shift managers are responsible for event and incident management, including, escalation and restoration of services while maintaining communication with our clients, businesses and GTI partners. The managers will work closely with all GOCC staff to maintain operational excellence by identifying process improvements, metrics gathering, and people development.

What will you do?

Leads, coaches and develops a team of highly skilled technical professionals creating opportunities for all staff both from a professional and a technical viewpoint and monitors their progress. Emphasis on building technical skill-sets and behavioural competencies in all staff for career development both within the group and into other areas of Global Technology Infrastructure.

Conduct Career Coaching Sessions and review succession plans.

Accountable for plans made for the implementation of new technologies including verification of the adequacy of resources, implementation/support documentation, pertinent training & ongoing relationship management with partner groups in GTI & RBC.

Focal point for staff HR concerns & performs applicable administrative functions (interview processes, development processes, succession planning).

Liaison & decision making relationship with RBC-CRE facilities management regarding building requirements & concerns.

Relationship management with internal (RBC partner groups) & external service providers regarding cost avoidance/reduction initiatives for GCC to ensure relative asset inventory is maintained

What do you need to succeed?

Must-have:

Ensure problems are quickly identified, resolved and documented to avoid a reoccurrence

Review changes prior to implementation to ensure these will not interfere with service level agreements

Requires basic knowledge and experience with all services pertaining to distributed systems (Wintel, UNIX, Linux, Solaris), Network (servers, switches, appliances), Midrange systems (HP/NSK, iSeries), Mainframe (z/Os, VM), Tape operations, Infrastructure hardware and software including RBC applications.

Proven skills in problem identification, escalation and resolution

What’s in it for you?

Opportunity to lead an initiative with global impact across the enterprise

Opportunity to build dynamic, collaborative, progressive, and high-performing teams

Opportunity to do challenging work across business and geographies

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

About RBC

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com .

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Diversity and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

JOB SUMMARY

City: Toronto

Address: 155 Wellington St W – 5th Flr

Work Hours/Week: 37.5

Work Environment: Office

Employment Type: Permanent

Career Level: Experienced Hire/Professional

Pay Type: Salary + Variable Bonus

Required Travel (%): 0-25

Exempt/Non-Exempt: N/A

People Manager: Yes

Job Posting End Date: 07/31/2016

Req ID: 116664

Posting Notes: SF: EFC; SF: JB